Author: Ethan, 38 — head of support**
Before Trolley, payout questions dominated our inbox.
“Did it go out?”
“Why is it pending?”
“Where can I see the status?”
Once we switched to trolley payouts, most of those questions disappeared.
What changed
- Users see their own payout progress
- Fewer manual explanations from support
- Dashboard statuses actually make sense
Less noise, more time to solve real problems.